Privacy Policy

Privacy Policy Overview

This Privacy Policy applies to information collected by Swift Locks & Keys LLC through:

• Our website at swiftlockskeys.com
• Website contact and service-request forms
• Telephone calls and text communications
• Email communications
• Scheduled and completed locksmith services
• Customer estimates, invoices and service records
• Analytics, advertising and website technologies

In this policy, “we,” “us” and “our” refer to Swift Locks & Keys LLC. “You” refers to a website visitor, customer, prospective customer or other person communicating with us.

Information We Collect

We may collect information that you voluntarily provide when you call, email, complete a website form or request service.

This information may include:

• Your first and last name
• Telephone number
• Email address
• Home, business or service-location address
• The locksmith service you are requesting
• Information included in your message or enquiry
• Preferred appointment date or service time
• Property, lock, key or security-system information
• Vehicle make, model, year or key information
• Proof of identity, ownership or lawful authorization
• Estimate, invoice and transaction information
• Communications between you and our team

Please provide only the information reasonably necessary for us to evaluate and complete your service request.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services, analytics tools or connected technologies.

This information may include:

• Internet Protocol address
• Browser type and browser settings
• Device type and operating system
• Approximate geographic location
• Referring website or advertising source
• Pages visited and links selected
• Date, time and duration of website visits
• Website interactions and conversion events
• Cookie or similar technology identifiers
• Website errors, security events and performance data

This technical information helps us operate, secure, measure and improve the website and understand how visitors find and use it.

Cookies and Similar Technologies

Cookies are small files placed on a device by a website. Our website and connected providers may use cookies, pixels, tags, local storage and similar technologies.

You can control many cookies through your browser settings. Blocking cookies may affect some website features.

If a cookie-consent tool is displayed, you may use it to manage the available non-essential cookie categories.

How We Use Information

We may use collected information to:

• Respond to questions and service requests
• Schedule, confirm and manage appointments
• Dispatch a technician to the correct location
• Verify ownership or authority to request locksmith work
• Prepare estimates and complete authorized services
• Process payments and maintain transaction records
• Send service, appointment and technician updates
• Provide customer support and address complaints
• Maintain warranty and service-history information
• Operate, secure and improve our website
• Measure website traffic and advertising performance
• Prevent fraud, misuse and unlawful service requests
• Comply with legal, tax and regulatory obligations
• Establish, exercise or defend legal rights

We use information only for legitimate business, service, security and legal purposes consistent with this policy.

Telephone, Email and Text Communications

When you provide contact information, you authorize us to communicate with you about your enquiry or requested service. Communications may include:

• Responses to questions or quote requests
• Appointment confirmations
• Technician arrival updates
• Requests for service details or authorization
• Estimate, invoice and payment information
• Follow-up about completed work
• Safety, security or account-related notices

Message and data rates may apply to text messages depending on your mobile plan.

Providing a telephone number for a service request does not automatically provide consent for unrelated promotional text messages. You may ask us to stop non-essential communications at any time.

Calls may be monitored or recorded only when permitted by applicable law and when any required notice is provided.

How Information May Be Shared

We may share information only as reasonably necessary for business operations, service delivery, security or legal compliance.

Information may be shared with:

• Authorized technicians and service personnel
• Website hosting and maintenance providers
• Email, telephone and communication providers
• Contact-form and customer-management providers
• Payment-processing and accounting providers
• Analytics, advertising and conversion-tracking providers
• Security, fraud-prevention and spam-protection providers
• Product manufacturers, suppliers or warranty providers
• Professional advisers such as lawyers and accountants
• Government agencies or law enforcement when legally required

Service providers are expected to handle information for authorized purposes and subject to their agreements and applicable legal obligations.

We may also disclose information when reasonably necessary to protect customers, technicians, property, our business or the public from fraud, danger, unlawful access or other harm.

If the business is reorganized, sold, merged or transferred, relevant information may be transferred as part of that transaction, subject to applicable law.

Analytics and Advertising Technologies

Our website may use Google Tag Manager, Google Analytics, Google Ads or similar services to help measure website activity and advertising performance.

These technologies may help us understand:

• How visitors found the website
• Which pages and services receive interest
• Whether an advertisement led to a website visit
• Whether a visitor selected a call button or submitted a form
• General device, browser and location information
• Website performance and technical errors

Connected providers may use cookies and similar identifiers according to their own privacy policies and your device, browser or consent settings.

We do not sell personal information for money. However, certain advertising or analytics technologies may be treated as “sharing,” “targeted advertising” or similar activity under privacy laws that apply in some jurisdictions.

Where legally required, available cookie controls may be used to manage non-essential analytics or advertising technologies.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal requirements.

Retention periods may depend on:

• Whether an enquiry resulted in a completed service
• Warranty and service-history requirements
• Accounting, insurance and tax obligations
• Security and fraud-prevention needs
• Legal claims and dispute-resolution requirements
• Applicable recordkeeping laws

Information may be deleted, anonymized or securely archived when it is no longer reasonably required, subject to backup systems and legal retention obligations.

Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include:

• HTTPS website encryption
• Access controls and account passwords
• Website security and malware monitoring
• Spam and fraudulent-submission protection
• Restricted access to customer information
• Secure hosting, backup and maintenance practices

No website, email system, telephone system or storage method can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication methods.

Contact us promptly if you believe personal information provided to us has been accessed or used improperly.

Your Privacy Choices

Depending on the information and applicable law, you may have several ways to control how information is used.

Website forms

You may choose not to submit a website form and contact us by telephone instead. Some information will still be needed to respond to or complete a service request.

Cookies

You can manage cookies using available website controls or your browser settings. Blocking cookies may affect website performance or features.

Email and text messages

You may ask us to stop non-essential promotional messages. We may still send communications necessary for an active service request, transaction or legal obligation.

Advertising controls

Your browser, device and advertising providers may offer controls for interest-based advertising and tracking.

Do Not Track

Browser “Do Not Track” signals are not interpreted uniformly across the internet. Our response may depend on the technologies and consent-management tools enabled on the website.

Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information. These may include the right to:

• Request information about data collected about you
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or limit certain information uses
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data sharing
• Receive a portable copy of certain information
• Appeal certain decisions where applicable

These rights are subject to exceptions and verification requirements. For example, we may need to retain information for tax, warranty, safety, fraud-prevention or legal reasons.

To submit a privacy request, contact us using the details below. We may ask for information reasonably necessary to verify your identity and protect your information.

Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Privacy

This website and our locksmith services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through this website. A parent, guardian, property owner or other authorized adult should contact us when locksmith assistance involves a minor.

If you believe a child has submitted personal information without appropriate permission, contact us so that we can review and take reasonable action.

External Websites and Third-Party Services

Our website may contain links to maps, social media pages, payment services, manufacturers or other external websites.

External websites and services operate under their own terms and privacy policies. We are not responsible for the privacy, security or content practices of third-party websites.

Review the applicable privacy policy before providing personal information to an external service.

Changes to This Privacy Policy

We may update this policy when our website, technologies, services, business practices or legal obligations change.

Updates will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after an updated policy is posted means that the updated policy will apply to future interactions, subject to applicable law.

Contact Us About Privacy

Contact Swift Locks & Keys LLC if you have a privacy question or want to submit an applicable privacy request.

Please use “Privacy Request” as the email subject and describe your request clearly. Do not include unnecessary sensitive information.