Terms & Conditions

Acceptance of Terms

These Terms & Conditions govern your use of swiftlockskeys.com and locksmith services provided by Swift Locks & Keys LLC.

By accessing this website, contacting us, scheduling an appointment or authorizing us to begin work, you acknowledge that you have read and agree to these terms.

If you do not agree with these terms, please do not use this website or request our services.

Company Information

The website and services described in these terms are provided by:

Swift Locks & Keys LLC is based in Clifton Park and provides locksmith services in Albany and surrounding Capital District communities, subject to technician availability and service-area limitations.

Locksmith Services

Our services may include, depending on availability, equipment compatibility and the specific circumstances:

• Residential lockout assistance
• Commercial lockout assistance
• Automotive lockout assistance
• Lock repair and replacement
• New lock installation
• Residential and commercial lock rekeying
• Key cutting and duplication
• Car key and key-fob services
• Broken key extraction
• Smart lock and keyless-entry installation
• Master key system services
• Security hardware assessment and upgrades

The availability of a particular service is not guaranteed. Some locks, vehicles, keys, access systems or security products may require specialized tools, manufacturer authorization, replacement parts or referral to another provider.

We reserve the right to decline work that we reasonably believe would be unsafe, unlawful, beyond our capabilities or inconsistent with professional locksmith practices.

Service Authorization and Proof of Access

Locksmith work may only be performed for a person who has lawful authority to access or modify the relevant property, building, room, vehicle, safe, lock or security system.

Before beginning work, we may ask you to provide appropriate identification and evidence of ownership, tenancy, management authority or other lawful authorization.

Acceptable verification may include:

• A government-issued photo identification document
• Vehicle registration or insurance documentation
• A lease, deed, utility bill or property document
• Written authorization from the property owner
• Business ownership or management documentation
• Other reasonable proof appropriate to the situation

If identification or authorization cannot be confirmed, we may refuse or stop the service. You are responsible for ensuring that all information and documents provided to us are accurate and lawful.

By authorizing the work, you represent that you have the legal right to request the service and authorize any necessary access, opening, repair, rekeying, drilling, replacement or installation.

Estimates, Pricing and Additional Work

Telephone, email and website estimates are preliminary unless we expressly confirm otherwise in writing. An accurate final price may require an on-site inspection of the lock, key, door, vehicle, hardware or security system.

Pricing may depend on factors including:

• The type and condition of the lock or hardware
• The complexity and time required to complete the work
• The tools, parts and replacement products required
• Vehicle make, model, year and key technology
• Service location and travel requirements
• Time of day and emergency-service requirements
• Unexpected damage or previously attempted repairs

Whenever reasonably possible, the technician will explain the proposed work and applicable charges before beginning. If additional work becomes necessary, we will seek your authorization before proceeding when reasonably practical.

Applicable taxes, parts, materials, service-call charges and other disclosed charges may be added to the service price.

You are not required to approve work beyond the services and charges you have authorized.

Appointments, Emergency Calls and Arrival Times

Appointment and arrival times are estimates. We make reasonable efforts to arrive within the communicated time window, but arrival times may be affected by:

• Traffic and weather conditions
• Distance and technician availability
• Earlier emergency calls
• Road closures or unsafe travel conditions
• Incorrect or incomplete service-location information
• Other circumstances outside our reasonable control

A stated arrival time is not a guarantee unless we expressly agree otherwise in writing. Contact us if your circumstances change or you no longer require assistance.

References to 24/7 emergency service mean that customers may contact us for emergency assistance at any time. Actual response and service availability depend on technician availability, location, safety and the nature of the request.

Cancellations and Missed Appointments

Please notify us as soon as possible if you need to cancel or reschedule an appointment.

A reasonable service-call, travel or cancellation charge may apply if:

• A technician has already been dispatched
• The technician has arrived at the service location
• The customer cannot provide access or authorization
• The customer is unavailable at the agreed location
• Special-order parts or products have already been obtained

Any applicable charge should be communicated before or when the appointment is arranged, where reasonably practical. Nothing in this section limits rights available under applicable law.

Payment

Payment is generally due when the authorized work is completed unless another written arrangement has been made.

We may accept selected payment methods communicated at the time of service. Customers should confirm available payment methods before authorizing work.

You are responsible for paying all authorized service, labor, parts, material, tax and other disclosed charges.

For larger jobs, commercial services or special-order products, we may request a deposit or advance payment. Deposit terms will be communicated before payment is made.

If you believe an invoice contains an error, contact us promptly so that we can review the matter.

Customer Responsibilities

When requesting service, you agree to:

• Provide accurate contact, location, property, lock and vehicle information
• Disclose known damage, safety hazards and previous repair attempts
• Provide lawful access and required authorization
• Keep children, animals and other people safely away from the work area
• Remove valuables or fragile items from the work area
• Follow reasonable safety and operating instructions
• Test keys, locks and installed hardware before the technician leaves when reasonably possible
• Notify us promptly if you identify a concern with the completed work

You are responsible for obtaining permission from landlords, property owners, building managers, vehicle owners or other responsible parties when such permission is required.

Products, Workmanship and Warranties

Any service-specific workmanship warranty will be described on the estimate, invoice, receipt or other written service documentation. If no warranty period is stated, contact us promptly after discovering a problem so that we can assess the situation.

Locks, keys, smart devices and other products manufactured by third parties may be covered by the manufacturer’s warranty. Manufacturer warranty claims may be subject to the manufacturer’s terms and procedures.

A warranty may not cover problems resulting from:

• Normal wear and tear
• Misuse, neglect or accidental damage
• Forced entry, vandalism or attempted break-ins
• Weather, water, fire or environmental damage
• Building, door, frame or alignment movement
• Battery failure, connectivity failure or software changes
• Work performed by another person after our service
• Failure to follow product or maintenance instructions
• Pre-existing defects not caused by our work

Nothing in these terms excludes any warranty, right or remedy that cannot legally be excluded under applicable law.

Property Condition and Limitation of Liability

Locksmith work sometimes involves opening, drilling, extracting, repairing or replacing locks and security hardware. We use reasonable care, but some existing locks, doors, frames, keys, ignitions or security components may already be worn, damaged, defective or improperly installed.

When non-destructive entry is not reasonably possible, the technician may recommend drilling, cutting or replacing a lock or component. We will seek authorization before using a destructive method when reasonably practical.

To the fullest extent permitted by applicable law, Swift Locks & Keys LLC will not be responsible for indirect, incidental, special or consequential losses that were not reasonably foreseeable from the authorized service.

Where permitted by law, our total liability arising from a particular service will not exceed the amount paid for that service. This limitation does not apply where liability cannot legally be limited, including liability resulting from fraud, willful misconduct, gross negligence or other conduct for which limitation is prohibited.

Nothing in these terms limits your legal rights or remedies that cannot be waived under federal, New York State or other applicable law.

Website Information and Acceptable Use

We make reasonable efforts to keep website information accurate and current. However, website content is provided for general information and may not reflect current service availability, pricing, response times or product options.

Information on this website does not replace an on-site inspection, service estimate or professional assessment of a particular lock or security situation.

When using this website, you must not:

• Use the website for unlawful or fraudulent purposes
• Submit false service requests or false information
• Attempt to gain unauthorized access to the website
• Introduce malware, harmful code or disruptive technology
• Copy or republish protected content without permission
• Interfere with the website’s operation or security
• Use automated systems to misuse forms or website resources

We may suspend, restrict or modify website access when reasonably necessary for security, maintenance or legal compliance.

Privacy and Communications

When you contact us, request service or submit a website form, we may collect information needed to respond to your request and provide the requested service.

Information may include your name, telephone number, email address, service location, vehicle or property information, requested service and communications with our team.

Please review our Privacy Policy for more information about how website and customer information is collected, used and protected.

By providing your contact details, you authorize us to contact you about your enquiry, appointment, technician arrival, estimate, invoice or service. This does not automatically authorize unrelated marketing communications.

Governing Law and Disputes

These terms are governed by the laws of the State of New York and applicable federal law, without regard to conflict-of-law principles.

If a concern arises, please contact us first so that we have an opportunity to review and attempt to resolve the matter.

Nothing in this section prevents either party from using a court, government agency, consumer-protection process or other remedy available under applicable law.

Changes, Severability and Entire Agreement

We may update these Terms & Conditions when our services, website, business practices or legal obligations change. The updated version will be posted on this page with a revised “Last Updated” date.

Updates apply from the date they are published and do not retroactively change previously agreed service terms unless permitted by law and agreed by the affected parties.

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent legally permitted, and the remaining provisions will continue in effect.

These Terms & Conditions, together with any applicable written estimate, invoice, work authorization, warranty and Privacy Policy, form the agreement governing the relevant website use or service.

Contact Us

Contact Swift Locks & Keys LLC if you have questions about these Terms & Conditions.